Shipping policy
Shipping & Delivery Policy
XENTEN works with trusted fulfilment partners and suppliers to deliver orders directly to our customers.
Delivery area
We currently focus on deliveries within the United Kingdom. Delivery availability may vary depending on the product and destination.
Delivery charges
Any applicable delivery charges will be shown during the ordering process before you complete your purchase.
Delivery times
Estimated delivery times may vary depending on the product, supplier, destination and courier. Where an estimated delivery timeframe is provided, it is an estimate rather than a guaranteed delivery date unless expressly stated otherwise.
Order processing
Once your order has been accepted, it will be processed for fulfilment. Orders containing multiple products may sometimes be fulfilled from different locations.
Multiple parcels
If you purchase more than one item, your order may arrive in separate parcels and at different times. You may therefore receive more than one dispatch notification or tracking number.
Tracking
Where tracking is available, tracking information will be provided after your order has been dispatched.
Delivery delays
Occasionally deliveries may be delayed due to couriers, adverse weather, unusually high demand or other circumstances outside our reasonable control.
If your order appears to be significantly delayed, please contact us and we will investigate.
Incorrect delivery information
Please ensure that the delivery information supplied when placing your order is complete and accurate. If you notice an error, contact us as soon as possible. We cannot guarantee that delivery details can be changed once an order has entered fulfilment.
Missing or damaged deliveries
If your order has not arrived as expected, or arrives damaged, please contact us at info@xenten.co.uk with your order number and details of the issue.
Returns
Please do not return goods to the address shown on a parcel without first contacting us. Return arrangements can vary depending on the product. Please see our Return and Refund Policy or contact us for instructions.
Contact
Email: info@xenten.co.uk
Company: XENTEN LTD
Company number: 17438678
Registered office: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
The registered office is not a customer returns address.